Bengaluru on-site · India remote
IT Support & IT Consulting in Bangalore
One accountable person for the whole IT estate — support contracts, the network, the cameras, the servers and the software on top. Bengaluru on-site, the rest of India remotely, and a written response time rather than a promise to be responsive.
- AMC from ₹250 per device a month, parts position stated
- Response times in the contract — 30 minutes for a P1
- One provider for support, network, cameras, servers and software
- The asset register is yours — throughout, not on exit
- No lock-in — annual terms, and you hold every credential
The short answer
An IT AMC in Bangalore runs ₹250–₹500 per device a month non-comprehensive and ₹500–₹1,200 comprehensive; full managed IT runs ₹1,200–₹3,000 per user a month. For a 30-person office that is roughly ₹15,000–₹36,000 a month on an AMC against ₹35,000–₹90,000 fully managed.
The decision is not really about price, it is about who owns the outcome. Break-fix buys you a fix, an AMC buys maintenance of equipment, managed IT buys responsibility for people being able to work. Most businesses above ten staff are on the first and should be on one of the other two.
What is covered
Five areas, one person accountable for all of them
The reason clients consolidate is not convenience, it is the gaps. When support, the network and the cameras are three vendors, every unresolved problem lives in the space between them — and each one can point at the other two indefinitely.
Managed IT and AMC
A contract instead of an invoice per incident: preventive visits, patching, monitoring and a response time you can hold me to. The difference between an AMC and full managed support is a real one, and it is set out below.
AMC from ₹250 per device / month
On-site and remote support
Remote for the majority of tickets because it is faster, on-site for everything physical — a dead switch, a machine that will not boot, a new joiner's desk. Bengaluru scheduled, the rest of India by visit.
Remote first, on-site when it has to be
IT strategy and consulting
A 12-month roadmap, procurement without the markup game, and an honest answer on what not to buy. Usually the cheapest engagement here and the one that changes the next three years of spending.
Roadmap and procurement advice
Infrastructure
The physical layer everything else sits on — structured cabling, switching and Wi-Fi that holds up, servers and storage, and backups that have actually been restored from.
Cabling, Wi-Fi, servers, storage
Security and access
Cameras and biometric access on the physical side; patching, endpoint protection, MFA, segmentation and offboarding on the digital side. Most breaches at this scale are an unpatched machine or a leaver whose account still works.
CCTV, access control, endpoint security
Coverage
What a managed IT contract actually reaches
The layer people forget is the middle one. Most contracts are sold on desktops and mail, and then the switch nobody was monitoring fails at nine in the morning — which is how a business with an IT contract still loses a day.
Who this is for
Four kinds of organisation
Small and mid-size offices
10 to 200 machines, no in-house IT or one overloaded person. The commonest shape, and the one where a contract replaces a stream of surprise invoices.
Clinics and healthcare
Uptime during consulting hours matters more than anything else, patient data has to be handled properly, and the practice-management software vendor will blame the network by default.
Schools and institutions
Labs, staff rooms, projectors, CCTV and a network that has to survive five hundred students. Holidays are when the work actually gets done, and planning around that is half the job.
Multi-site businesses
A head office and branches that need to behave like one network — the same standards, the same backups, and one person who knows how all of it fits together.
The purchase decision
Break-fix vs AMC vs full managed IT
Most small businesses are on break-fix without ever having chosen it — it is simply what happens when nobody signs anything. It is a real option, and below about ten machines it is the right one. Above that, the row worth reading twice is the one about incentives.
| Break-fix | AMC | Full managed IT | |
|---|---|---|---|
| What you buy | A fix, each time something breaks | A contract covering an agreed device list | Responsibility for the estate running, not just for fixing it |
| Cost predictability | None — a quiet month costs nothing, a bad month costs a great deal | Fixed annual or monthly figure per device, budgeted once | Fixed monthly figure per user or per device, including the proactive work |
| Response time | Whenever the provider has capacity. You are queued behind contract clients | Contractual, by severity — 30 minutes for a P1 (see the table below) | Contractual and usually faster, because monitoring often opens the ticket first |
| Coverage | Only what you call about | The agreed device list: desktops, laptops, printers, network, servers | Devices plus users, cloud tenancy, patching, backups, security and vendor wrangling |
| Preventive work | None. Every visit is a reaction | Scheduled visits, patching, cleaning, checks | Continuous — monitoring, patching and remediation before anyone notices |
| Whose incentive | Perverse, honestly: the provider earns more when things break | Aligned — fewer incidents is better for both of us | Aligned, and strongest here, because downtime is my problem to prevent |
| Best for | Under about 10 machines, or a spare estate nobody depends on | A known device list where hardware is the main risk | A business where people being unable to work is the expensive thing |
| Where it is the wrong choice | Anywhere downtime costs real money — which is most places above ten people | Cloud-first estates where there is little hardware left to maintain | A very small office, where it is more than you need |
The two-way AMC-versus-managed decision in full, including how to price running both, is in IT AMC vs managed IT services. AMC depth — comprehensive against non-comprehensive, preventive maintenance and the asset register — is on the IT AMC page.
Response times
What each model actually commits to
Severity is defined by business impact, not by how loudly it is reported — that is the only definition that survives a bad morning. The break-fix column is the honest one: it is not a slower commitment, it is the absence of one.
| Severity | What it looks like | Break-fix | AMC | Full managed IT |
|---|---|---|---|---|
| P1 — business stopped | Server down, internet down, nobody can work | No commitment | 30 minutes | 30 minutes, often opened by monitoring first |
| P2 — department blocked | Shared printer dead, one team offline, NAS unreachable | No commitment | 2 hours | 1 hour |
| P3 — single user | One laptop slow, mail client broken, password reset | No commitment | 4 working hours | 4 working hours |
| P4 — request | New joiner setup, software install, moves and changes | Quoted per job | Next scheduled visit | Next working day |
Response is when work starts, not when the problem is solved — no honest provider guarantees a resolution time for a fault nobody has diagnosed yet. What a contract should also state is the escalation path and how response is measured. The full AMC severity model is on the IT AMC page.
Indicative pricing
AMC and managed IT tiers
Priced per device or per user per month, because that is the only way to compare two quotes honestly. A single annual figure hides both the device count and the parts position, which is usually why it is presented that way.
| Tier | Indicative price | Covers | Suits |
|---|---|---|---|
| Non-comprehensive AMC | ₹250 – ₹500 / device / month | Labour, preventive visits, diagnostics and support. Parts are quoted and charged separately | Estates with newer hardware still under warranty |
| Comprehensive AMC | ₹500 – ₹1,200 / device / month | Everything above plus parts within the agreed list — the invoice does not move when a disk dies | Ageing hardware where failures are the budget risk |
| Managed IT, per user | ₹1,200 – ₹3,000 / user / month | The person rather than the box: their machine, accounts, mail, cloud tenancy, patching, backup and security | Offices where people work across several devices |
| Server / network add-on | ₹2,000 – ₹8,000 / device / month | Servers, firewalls, switches and NAS — monitoring, patching, firmware and backup verification | Anywhere with on-premises infrastructure left |
| Project work | Quoted per project | Migrations, office moves, new sites, cabling and camera installations | Anything outside the contract's scope |
- A 30-person office
- Roughly ₹15,000–₹36,000 a month on a per-device AMC, or ₹35,000–₹90,000 fully managed
- What moves the price
- Device count, age of hardware, number of sites, servers, and whether parts are included
- Contract term
- Annual, with no lock-in clause and no credentials held back
- Where I will say no
- An estate too small to need a contract. Below about ten machines, break-fix is genuinely cheaper
Indicative Indian market ranges, not a rate card. Every figure is sourced in pricing, and the per-computer breakdown is in IT AMC cost in India.
Coverage area
Where on-site actually means on-site
Bengaluru is the base, and it is the only place where on-site work needs no scheduling. Across Odisha — Bhubaneswar, Cuttack, Rourkela, Sambalpur and Bhawanipatna — and in the other metros, on-site work is a planned visit rather than a local branch. Remote support reaches everywhere, same day, and covers most tickets faster than travel would.
That distinction is worth insisting on when you compare providers. A local address on a website is cheap to publish and expensive to discover the truth about at nine in the morning with a dead server. I would rather tell you it is a scheduled visit than let you assume otherwise.
Bengaluru
Based here. Scheduled visits and call-outs across the city, plus remote.
Odisha
Bhubaneswar, Cuttack, Rourkela, Sambalpur and Bhawanipatna — planned on-site visits.
Other metros
Mumbai, Delhi NCR, Hyderabad, Chennai, Pune and more, by scheduled visit.
Remote, everywhere
Most tickets never need a visit, and remote is the faster answer when it does not.
FAQ
IT support and consulting in Bangalore — questions I get asked
What does IT support cost for a small business in Bangalore?
An AMC runs ₹250–₹500 per device a month non-comprehensive, ₹500–₹1,200 comprehensive, and full managed IT ₹1,200–₹3,000 per user a month. For a 30-person office that is roughly ₹15,000–₹36,000 a month on a per-device AMC, against ₹35,000–₹90,000 a month for full managed support. The honest way to compare quotes is per device per month with the parts position stated — a headline annual figure hides both.
AMC or managed IT — which do we actually need?
Roughly: an AMC buys maintenance of things, managed IT buys responsibility for the business being able to work. If your main risk is ageing hardware and you have someone who can coordinate, an AMC is enough and cheaper. If nobody internally owns IT and downtime costs you real money, managed support is the honest answer. The comparison table above covers both against break-fix, and IT AMC vs managed IT services works the two-way decision through in full.
Is break-fix ever the right choice?
Yes — under about ten machines, or for an estate nobody depends on. Below that scale a contract is usually more than you need. What makes it the wrong choice above that is not just the unpredictable bill: it is the queue. Break-fix clients are served after contract clients, and the day you most need someone is the day everyone else does too.
How fast do you respond?
Under contract, by severity: 30 minutes for a P1 where the business has stopped, 2 hours for a department blocked, 4 working hours for a single user. Those are in the contract rather than on a web page, which is the distinction that matters — the table above shows what each model actually commits to, and break-fix commits to nothing.
Do you come on-site, or is it all remote?
Both, and most tickets are genuinely faster remotely — nobody waits for travel. On-site is for the physical: a dead switch, a machine that will not boot, cabling, cameras, a new joiner's desk. In Bengaluru that is scheduled visits plus call-outs; elsewhere in India it is planned visits, which is also why the honest coverage statement below matters.
Are you actually in Bangalore?
Yes — Bengaluru is where I am based and where on-site work happens without scheduling gymnastics. For Bhubaneswar, Cuttack, Rourkela, Sambalpur and Bhawanipatna, and for the other metros, on-site work is a scheduled visit rather than a local branch. I do not claim offices I do not have, and anyone who does is worth asking to show you one.
Can you work alongside our existing IT person?
Often the best arrangement. Someone internal handles the day-to-day and the floor-walking; I cover the specialist and infrastructure work, the escalations and the roadmap. It is usually cheaper than either a second hire or a full managed contract, and it stops one person being the single point of failure for the whole business.
What is in a contract, and what is extra?
In: the agreed device or user list, support within the response times, preventive visits, patching, monitoring and backup checks. Extra: hardware, licences, projects, office moves, cabling and anything outside the listed estate. Any contract that will not tell you plainly which side of that line something falls on is a contract that will surprise you later.
Do you handle the cameras and the network too?
Yes, and that is the main reason clients consolidate. CCTV and access control, cabling and Wi-Fi and servers and storage are all the same estate, and when they are split across vendors the gap between them is exactly where every unresolved problem lives.
Can you also build our website or app?
Yes — websites, apps, cloud and AI work are the other half of what I do, and it is genuinely useful to have the same person across both. A website, a mobile app or a cloud migration all end up touching the network, the accounts and the backups that the support contract covers.
What happens if we want to leave?
You get the asset register, the documentation, the network diagram and every account credential, and they were yours throughout rather than produced on exit. Contracts run annually and I do not use lock-in clauses or hold logins hostage. A provider whose retention depends on you not having your own passwords has told you something important about the relationship.
How do we start?
With a walk-round and an audit rather than a quote. I look at what is actually there — machines, ages, network, backups, who has admin rights — and come back with findings and a proposal. The free IT audit covers that, and the written findings are yours whether or not you go any further.
Start with the audit, not the quote.
Tell me how many machines and people you have, whether anyone internal owns IT, and what prompted you to look now. I would rather walk the estate and tell you what is actually wrong than price a contract against a guess — the written findings are yours either way, within 24 hours.
100+ clients served·Free, no-obligation quote·NDA on request·You own everything at handover